Compassionate Home Care of New York
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Please READ This Before You Hire Any Caregiver
"We aim to keep everyone happy and we strive to keep the lines of communication open between management and families. We know the stress that comes when taking care of loved ones and aim to take that stress away from the family. As for our clients we use care plans and a daily log that stays at the client's home. We refer clients to medical agencies when they are needed and call an ambulance if it's a medical emergency."
"Lastly how do you maintain 95% of your clients and a 5 star ratting on Google and Facebook?"
"I'm not knocking the Office of the Aging but they simply don't have the time or money to check any of the "caregivers" on their list. We do background checks, drug testing, and only hire experienced caregivers. Backed by our powerful software that has online portals like WCA hospital and JAMA use (we were using this tech 2 years before they were) and 24 hour customer support. This is what makes us Elite in this sector of home care there are no other agencies like us in this area."
"Seriously that sounds pretty bad why would the Office of the Ageing put a list like that?"
"Most people have no idea what the laws of the state are they simply pick a name off the list that the Office of the Aging puts out and hope for the best to save a couple bucks an hour. We had a client that had a niece or a daughter that lived with our client and to say the least was a drunken mess (couldn't take care of her own mother that's why we were there) her name was on the list at the Office of the Ageing and she even called us multiple times to ask how much to charge per hour because multiple people had called her for help!"
"So they are responsible for payroll tax, can be sued, and have to repay monies paid out to under the table help? Why would anyone knowingly put their family member in harms way?"
"First when you hire anyone (ie. contractor) to do anything you are considered an employer in NYS. This means you are responsible for payroll tax, workers comp, and disability insurance. If this person gets hurt in your house they can sue you. Also if the person getting the care does go into a nursing home they go back five years in their bank account and you may have to pay back monies they paid to under the table help!"
"Why is it important to have an insured caregiver as opposed to hiring an under the table caregiver"
"Well after seeing the lack of services that can be provided by a "Licensed" Home care agency and that can only be provided privately by un-insured or under the table caregivers; I formed Compassionate Home Care that provides insured caregivers 24/7 that are employed by us."
"What made you think you could do better than a large corporation?"
" I became a Certified Occupational Therapist Assistant for New York in 2003. I worked for a few local nursing homes providing OT for their residents. I then began work in the Jamestown Public Schools working with special needs children. I opened the business after having some not so great experiences with my grandmother's home care agencies and knowing I could provide a more comprehensive service."
"Alissa what is your background and what made you decide to open CHC ?"
Recently our Owner CEO Alissa Robbins was interviewed by the Post-Journal for Chautauqua County Profiles. We have attached the full article at the bottom of the page and provide an additional q&a here.
Meet our CEO